EVERY 2ND WEEK
Entry-level managed support for smaller environments that need regular attention.
IProIT
MANAGED IT SUPPORT FROM IProCom
Managed IT support that keeps your business running smoothly
IProIT combines scheduled on-site technician visits with remote support and proactive maintenance for businesses in Cape Town and Johannesburg.
✓Predictable support structure
✓Remote helpdesk between visits
✓Proactive maintenance
✓One accountable support team
SCHEDULED
ON-SITE
SUPPORT
ON-SITE
SUPPORT
We combine scheduled on-site visits with remote support and proactive maintenance to keep your staff productive and your technology in tip-top shape.
1 DAY / WEEK
Regular on-site support, preventative maintenance and user assistance.
2 DAYS / WEEK
Enhanced on-site support for growing and busier IT environments.
3 DAYS / WEEK
Embedded IT support for businesses needing an ongoing technical presence.
CORE IProIT SERVICES
Day-to-day IT support, proactive maintenance and clear ticket ownership backed by the wider IProCom technical team.
DESKTOP & LAPTOP SUPPORT
Windows, hardware, software, printers and user support.
MICROSOFT 365 & OUTLOOK
Email, user support and basic Microsoft 365 administration.
REMOTE HELPDESK & TICKETING
Requests logged, tracked and followed through between visits.
NETWORK, INTERNET & WI-FI
Connectivity troubleshooting and escalation into IProCom.
PROACTIVE MAINTENANCE
Updates, health checks and preventative technical work.
ASSET MANAGEMENT & REPORTING
Better visibility of equipment, issues and recommendations.
ONE COMPANY.
ONE SUPPORT TEAM.
IT • INTERNET • NETWORKS • WI-FI • VOIP • CABLING • CCTV • ACCESS CONTROL
No more being passed between your IT company, ISP, cabling company and communications provider. One support relationship gives you access to the wider IProCom team.
Single point of contact for day-to-day IT issues
Regular on-site support instead of purely reactive call-outs
Ticket history and clearer accountability
Support that can scale as your business grows
Cape Town and Johannesburg coverage
BOOK YOUR FREE IT HEALTH ASSESSMENT
We’ll review your current IT environment and recommend the managed support structure that best fits your business.